Delivery / Refunds

We currently use NZ POST for all our tracked courier deliveries, with the option of signature or non signature price options.

Prices can be found on the  NZ POST website, and price may change without notification

NZPOST

Courier: Next working day (subject to weather and other natural factors)

Delivered to the door

     $7.00 - $15.00 DLE & A5 Envelopes

    • Tracking included
    • Send items up to $2,000
    • Rural delivery surcharge +$5.50
    • Home pickup available

Economy 

Up to 3 working days*

Delivered to the letterbox

$6.65 - $15.00 DLE & A5 Envelopes

    • Tracking included
    • Send items up to $250
    • Rural delivery surcharge +$5.50

      * Delivery targets are a guide only. Delivery outside major towns and cities, including to and from rural or remote areas will take longer. See our Postal Users’ Guide for further details
Parcels and boxes
    • North Island $12.00 - $25.00
    • South Island  POA

      REFUNDS;

Returns and Refund Policy

      • We cannot accept returned products that have been incorrectly engraved using the details you have provided.
      • We cannot refund correctly engraved items.
      • Abercrombie Engraving is more than happy to exchange or refund goods purchased online for up to 7 days after receipt, provided goods are
        NOT ENGRAVED and returned to our online store in their original, unused condition with the original packaging and tags.
      • All undamaged correctly returned products will be refunded to the original purchases credit card within 7 days. 
      • We will reimburse postage for damaged, defective or incorrectly sent items only.
      • We reserve the right to refuse a returned product that is damaged by the recipient due to lack of care.
      • If we have made an error with the engraving details, a replacement item will be sent. Customers must notify Abercrombie Engraving within 5 days of receiving their product if any details are incorrect when compared to the original order and proofs were confirmed.
      • Abercrombie Engraving will not refund items on special or on sale, and “no change of mind refund” is available.

 How to Make a Return

Contact Abercrombie Engraving or email abereng@xtra.co.nz to discuss your refund or exchange.
Returns and Exchanges sent to:
Abercrombie Engraving 4 Hamlet Place Pukekohe 2120 Auckland New Zealand.

Please make sure you give us a daytime telephone number or your email address so we can contact you.
Once we have received the returned products we will notify you by phone or email of your exchange or refund entitlement.
Goods are returned to Abercrombie Engraving at your own expense unless the item is faulty. Please ensure all items are packaged securely and are returned to us by Courier with a tracking number. Please note that Abercrombie Engraving is not responsible for the damage or loss of items being returned.

Your refund will be credited back to the original purchases credit card or nominated bank account and will exclude delivery costs, unless the item is faulty.  Please be aware it may take several days for the refund to show in your account.

EXCHANGES

You can exchange any goods within 7 days of purchase.
If you wish to exchange an item please contact us as soon as possible. If you have decided to exchange for an item with a different dollar value we will credit or debit your card to match the difference.

We cannot exchange products that have been correctly engraved